E-Mail Client and Mobile Device Configuration Changes for Exchange 2010
The following tables list our most common e-mail desktop clients and mobile devices, along with a brief description of what you may expect to experience after your mailbox has been moved from Exchange 2007 to Exchange 2010. In many cases, no action is required. In some cases, a simple closing and reopening of the application or reboot of the mobile device resolves any issues. In a few cases, most notably with some Android devices, a configuration change is necessary. Descriptions of those changes, when necessary are given below.
If you are having issues connecting your desktop or mobile device to your e-mailbox after it has been moved to the Exchange 2010 servers, please refer to these tables for a possible fix. If you are still having connectivity issues after following these recommendatinos, please call the CIS Help Desk at 2-9999 option 2 for assistance.
Desktop Clients
| Client | Version | Experience | Resolution |
|---|---|---|---|
| Mac OSX Mail (all configurations) | 5.2 | Cannot log in after move but can access existing mail | Close and reopenthe client. You may also need to change the internal and external server names from legacy.anl.gov to mail.anl.gov |
| Outlook 2011 for Mac | 14.2.3 | Mailbox move warning displayed, but can access existing mail | Close and reopen the client. |
| Thunderbird | 9.0.1 | Cannot log in during the move, but can access existing mail | No changes are needed; the connection will automatically be restored after the move |
| iCal (stand-alone without Mac OSX Mail) | 5.0.3 | Can access existing appointments but would not synch new appointments | Change the server names manually (internal: mail.anl.gov | external: mail.anl.gov) |
| Outlook Web Access | Multiple Browsers | Mailbox move warning displayed; cannot access mailbox | Log in again to re-establish connectivity. |
| Outlook 2010 - Outlook Anywhere (RPC/HTTP) | 14.0.6112.5000 | Can log in and access existing mail, but new messages not coming in | A prompt for password will appear after the move is completed. Entering password will re-establish the connection. |
| Outlook 2010, cached mode enabled | 14.0.6112.5000 | Can log in and access existing mail, but new messages not coming in | When notification is received, restart Outlook. |
| Outlook 2010, cached mode disabled | 14.0.6112.5000 | Connection lost; cannot log in to view existing mail | Reopen Outlook. |
| Outlook 2007 - Outlook Anywhere (RPC/HTTP) | 12.0.661.5003 (SP3) | Can log in and access existing mail, but new messages not coming in | When prompted, enter password after the move is completed. |
| Outlook 2007, cached mode enabled | 12.0.661.5003 (SP3) | Can log in and access existing mail, but new messages not coming in | When notification is received, restart Outlook. |
| Outlook 2007, cached mode disabled | 12.0.661.5003 (SP3) | Connection lost; cannot log in to view existing mail | Reopen Outlook. |
Mobile Devices
| Device | Version/Provider | Experience | Resolution |
|---|---|---|---|
| iPhone 3Gs | 5.1.1 | Cannot log in to server during move | Server name will be changed automatically, and inbox will resynch; no manual intervention required |
| iPhone 3Gs | 6.0.0 | Cannot log in to server during move | Server name will be changed automatically, and inbox will resynch; no manual intervention required |
| iPhone 4 | 5.1.1 | Cannot log in to server during move | Server name will be changed automatically; no manual intervention required |
| iPad | 6.0 | Cannot log in to server during move | Server name will be changed automatically; no manual intervention required |
| Android OS | 2.2.1 (Froyo) | Cannot log in to server during move | Manually change server value from legacy.anl.gov to mail.anl.gov. In some cases, mail profile must be deleted and recreated to facilitate the server name change. |
| Android OS | 2.3.4 | Cannot log in to server during move | Manually change server value from legacy.anl.gov to mail.anl.gov. In some cases, mail profile must be deleted and recreated to facilitate the server name change. |
| Android OS | 2.3.6 (Samsung Galaxy S II) | Cannot log in to server during move | Manually change server value from legacy.anl.gov to mail.anl.gov. In some cases, mail profile must be deleted and recreated to facilitate the server name change. Also, in some cases, an additional notification must be accepted. This can be found in the "Notifications" section, which is accessible from the menu button. |
| Android OS | 4.0.4 | Cannot log in to server during move | Some users did not need to make a configuration change. Manually change server value from legacy.anl.gov to mail.anl.gov. In some cases, mail profile must be deleted and recreated to facilitate the server name change. |
| Android OS | 4.1.0 (Jelly Bean) | Cannot log in to server during move | Server name changed automatically; no manual intervention required |
| Blackberry | 4.5.0.81 | No service for about 15 minutes after move completed | Connection re-established automatically. |