Are you remembering to enter your username like this: anl\username? The "anl\" prefix is required.
If your Argonne account has been renamed (that is, your username has been changed), and you are using Internet Explorer as your browser, you may need to delete an existing, outdated security certificate as follows:
- In Internet Explorer, go to Tools -> Internet Options -> Content -> Certificates -> Personal.
- Select the certificate with the old username (issued by ANLIssuingCAv010) and click the "Remove" button.
- Clear the browser cache, close all browser windows, and restart the browser.
In Firefox, clear the browser cache and cookies, close all browser windows, and restart the browser.
Passwords can be changed and reset, and accounts can be unlocked via a set of self-service tools available online.