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Argonne National Laboratory

For Employees

Helpful resources for working at Argonne

Argonne offers many resources to employees, users, students, visitors and others working at or with the laboratory.

Argonne Service Desk 

Available during normal business hours
Phone: +1-630-252-9999
Email: help@​anl.​gov
Request Assistance: help​.anl​.gov


 

Remote Access

  • Use Dash to access Argonne resources
    To access applications through Dash, the Citrix Receiver client software must be installed on your desktop or laptop computer by your division IT support staff. You can also install the software on your mobile device.
  • Use VPN to access Argonne resources
    To protect Argonne’s computing networks, resources, and data, many applications and computing resources on Laboratory networks are not available from offsite without the use of a Virtual Private Network (VPN) connection. The use of a VPN connection allows services to pass through an encrypted tunnel” to and from the Laboratory, thus giving authenticated users offsite access to internal Laboratory resources. This provides the same access to internal services that you would have when working from your desk at the Laboratory. It is required if you need access to resources beyond internal web pages and web applications. This option requires additional authorization from your division’s Cyber Security Program Representative (CSPR).

 

  • Connect to your work computer by using Remote Desktop
    With Remote Desktop, you can have access to a computer at the Laboratory through another computer. For example, you can connect to your work computer from home and have access to all of your programs, files, and network resources as though you were sitting at your computer at work. You can leave programs running at work and see your work desktop displayed on your home computer, with the same programs running.
  • Secure your home computers

Telecommuting Tips

Additional Business Applications & Resources

Applications may require VPN or Dash for access. See Remote Access” area of this page for details.